Refund Policy

💳 Refund Method

1. Online Payments: Refunded to the original payment method.
2. COD Orders: Refunded via UPI or Bank Transfer (in the customer’s name).
3. We may contact you via SMS/email/call for UPI/bank details.

📦 Returned by Courier

Customers will receive a full refund if:

1. The parcel is returned due to courier issues.
2. Delivery fails due to courier-related reasons.

⚠ Shipping Charges Deducted If:

1. Customer refuses to accept the order.
2. Wrong address, incorrect contact number, or incorrect PIN code is provided.

In such cases, shipping charges will be deducted from the refund.

🕒 Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank statement.
2. Check your email for refund confirmation (payment gateway notification).
3. Contact us if the issue persists.

⚖ BookMonk reserves the right to determine the appropriate compensation method.

Refunds will be processed promptly once the issue is verified as genuine.