Report immediately within 24 hours with:
Unboxing video
Images
Order ID
We will arrange a free return and send the correct product or issue a refund.
Warranty availability depends on:
Product type
Manufacturer
Vendor policy
If applicable, warranty details will be mentioned on the product page.
Yes. Email us your request, and your account will be deleted after necessary verification.
You can reach us anytime at:
📩 contact91kart@gmail.com
Vendors must ensure:
Accurate listings
Honest grading
Proper QA checks
Secure packaging
Yes. Vendors must complete:
KYC verification
QA training
Listing approval
You may contact us for vendor onboarding.
No. Any product returned without prior approval will be rejected.
Refunds are processed on the same day the return is approved and typically reflect within 3–5 business days depending on your bank.
Once approved after QC, the replacement will be dispatched within 3–5 business days.
Our team verifies the issue
A return pickup is arranged
The product undergoes a quality check
Based on results, you receive:
A replacement, OR
A refund
It ensures transparency and protects both customers and vendors by confirming the device condition at the time of opening.
You must report the issue within 24 hours of delivery along with:
A mandatory unboxing video
Proof of purchase
Email: contact91kart@gmail.com
Couriers attempt delivery 1–3 times.
If unsuccessful, the product may return to the vendor. Re-delivery charges may apply.
Shipping fees vary by:
Vendor
Product type
Delivery location
If free shipping is available, it will be clearly mentioned at checkout.
Once your product is shipped, you will receive:
Tracking ID
Courier name
Tracking link
Typical delivery time is 3–7 business days based on location and courier availability.
This depends on the vendor and location. If available, it will be shown at checkout.
Simply choose a product → Add to Cart → Proceed to Checkout → Make a secure payment.
Yes. All sellers must upload original product details, actual condition, and accurate images.
In case of cosmetic differences, the grade will clearly indicate it.
Yes. All pre-owned devices go through a multi-step QA checklist before being listed and before shipping.
Every listing clearly mentions whether the product is:
Brand New
Open-Box
Pre-Owned / Refurbished
Graded (A / B / C Grade)
The exact condition is mentioned transparently on the product page.
No. We operate as a marketplace where verified vendors list and sell products.
However, 91kart oversees quality checks, dispute resolution, and platform-level support.
Yes. Only vendors who pass our verification process and follow our QA standards are allowed to list products on the platform.
91kart is an online marketplace that connects customers with verified vendors offering new and premium pre-owned electronics. Every product is checked against a strict Quality Assurance (QA) checklist to ensure transparency, reliability, and value for money.
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