Terms And Conditions

Last Updated: 10-Dec-2025

Welcome to 91kart.com. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. Overview

91kart.com is an online marketplace where verified vendors list electronics, including new and pre-owned devices.

91kart facilitates ordering, vendor communication, and secure payments but does not manufacture or directly sell products.

2. User Eligibility

By using the platform, you confirm that:

1. You are at least 18 years old
2. 
   
3. You provide accurate and complete information
4. 
   
5. You will not use the platform for unlawful activities
6. 
   

3. Product Listings & Descriptions

1. All products are listed by verified vendors.
2. 
   
3. Each product undergoes a vendor-side Quality Assurance (QA) checklist before listing.
4. 
   
5. Product condition (new, graded, refurbished, etc.) will be clearly mentioned.
6. 
   
7. Minor cosmetic differences may exist in pre-owned devices.
8. 
   

91kart does not guarantee that descriptions will always be error-free, but we work strictly with vendors to ensure accuracy.

4. Pricing & Payments

1. Prices are set by vendors and displayed transparently.
2. 
   
3. No hidden charges are applied except applicable shipping fees or transaction charges.
4. 
   
5. Payments are accepted through secure third-party payment gateways.
6. 
   
7. Orders may be canceled if incorrect pricing is listed due to technical errors.
8. 
   

5. Order Processing & Delivery

Refer to our detailed Shipping Policy for:

1. Processing timelines
2. 
   
3. Delivery expectations
4. 
   
5. Packaging standards
6. 
   
7. Reporting damaged or tampered packages
8. 
   

Tracking details will be provided after dispatch.

6. Return, Replacement & Refund Policy

Returns are accepted only for defective products and must be reported within 24 hours of delivery along with an unboxing video.

Key terms:

1. Return pickup will be arranged once the defect is confirmed
2. 
   
3. Quality Check (QC) will determine eligibility
4. 
   
5. Approved returns will result in either replacement or refund
6. 
   
7. Refunds are processed within 3–5 business days after approval
8. 
   
9. Items returned without prior approval will not be accepted
10. 
    

Refer to our full Return & Refund Policy for details.

7. Vendor Responsibilities

Vendors on 91kart must:

1. Adhere to QA standards
2. 
   
3. Provide accurate product descriptions
4. 
   
5. Ensure proper packaging
6. 
   
7. Resolve disputes promptly
8. 
   

Vendors failing to meet standards may be removed from the platform.

8. Limitation of Liability

91kart.com is a marketplace platform.

We are not directly responsible for:

1. Manufacturing defects
2. 
   
3. Delays caused by courier partners
4. 
   
5. Seller-related issues beyond our control
6. 
   

However, we assist customers in resolving disputes in a fair manner.

9. Prohibited Activities

Users must not:

1. Misuse the website for fraudulent purposes
2. 
   
3. Copy or redistribute content without permission
4. 
   
5. Interfere with platform security
6. 
   
7. Create fake reviews or listings
8. 
   

Violations may result in account suspension or legal action.

10. Intellectual Property

All content on 91kart.com — including logos, text, images, and branding — is owned by 91kart and protected under copyright law.

Unauthorized use is prohibited.

11. Account Termination

91kart may suspend or terminate an account if:

1. Fraud is detected
2. 
   
3. User violates policies
4. 
   
5. Misuse of platform occurs
6. 
   

Users may request account deletion anytime by emailing contact91kart@gmail.com.

12. Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes will be subject to the jurisdiction of the courts located in [Gurugram, Haryana.].

13. Contact Information

For any support or legal queries, contact us at:

📩 contact91kart@gmail.com